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REMINDER REGARDING 911

The Federal Communication Commission recently issued a ruling to assure that all subscribers have been informed of how their 911 service works and to record acknowledgments of such notice. Failure to respond and acknowledge receipt may result in your service being suspended. Please read the following reminder regarding the availability of 911 service using Millennium Voice service and click the acknowledgment below.

Millennium currently provides Enhanced 911 (E-911) service to many of our customers. With E911 service a caller's contact phone number (call back number) and location are automatically passed to the appropriate 911 Public Safety Answering Point (PSAP). Some Millennium Voice customers, depending on their service location, are provided Basic 911 service. With Basic 911 service a caller's contact phone number and location are not transferred, so the caller must provide this information to the emergency operator. In addition, with Basic 911 the connection may not be directed to the appropriate emergency operator for your specific community (or it may be to an administrative number), so it is important to give the answering party your location and call back number.

For Millennium Voice's E911 and Basic 911 service to function properly your MTA must be activated, you must register your Service Address and you must not move your MTA from your Service Address. Your Service Address is the physical location where your account is established for service with Millennium's billing system, typically the same location as your Millennium cable television and/or CableSpeed service (or other high speed data service) and your MTA is located. The MTA may be moved to different locations, but 911 service may not function properly in the new location.

Millennium plans to provide all Millennium Voice customers with E911 service at their Service Address by November 28, 2005

In addition, you need to be aware of the following 911 limitations regarding your Millennium Voice service and you should inform any other persons who may use the service of such limitations:

1. Millennium Voice service, including the ability to dial 911, will not work in the event of a power failure or failure of your broadband service.
2. If you do not register your Service Address your location cannot be passed to the emergency operator and your call may not be passed to the appropriate emergency operator.
3. If you move your MTA to a different service location without registering the new location as your Service Address your 911 service will not function properly. Further, when you register the new location there will be a delay, as the public safety organization databases must be updated with the new information-911 service will not be immediately available.
4. Basic 911 or E911 service may not function properly if you attempt to use the MTA on a non-Millennium broadband system.

If you have specific questions regarding 911 service in your area, please contact your local Millennium office. It is wise to always have alternative means of accessing emergency services.

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